Privacy Policy
Your privacy is important to us. Learn how we protect your personal information.
Table of Contents
- Introduction
- Information We Collect
- How We Use Your Information
- Information Sharing and Disclosure
- Data Security
- Cookies and Tracking Technologies
- Your Rights
- Children's Privacy
- International Data Transfers
- Data Retention Periods
- Third-Party Links
- Policy Changes
- Contact Information
- Withdrawal of Consent
- Conclusion
1. Introduction
Welcome to Glass Nickel Pizza. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website glassnickelpizza.rest, place orders through our online platform, visit our restaurant, or interact with our services in any way.
This policy applies to all visitors, users, customers, and others who access or use our services. By using our website or services, you agree to the collection and use of information in accordance with this policy. We want to be clear: we never sell your personal data to third parties.
This Privacy Policy covers our treatment of personally identifiable information that we gather when you are accessing or using our services, as well as other information related to your use of our services. It does not apply to the practices of companies that we do not own or control, or to people that we do not employ or manage.
2. Information We Collect
2.1 Information You Provide to Us
We collect information you directly provide to us, including:
- Personal Identification Information: Name, email address, phone number, delivery address, billing address
- Account Information: Username, password, order history, payment preferences
- Payment Information: Credit card details, billing information (encrypted and securely stored)
- Food Service Specific Information:
- Order history and dietary preferences
- Delivery addresses and location data
- Allergen information and special dietary requirements (vegan, halal, kosher, gluten-free)
- Loyalty program and rewards data
- Table reservation information
- Catering event details and requirements
- Food preferences and favorite orders
- Special instructions for orders
- Communication Data: Contact form submissions, customer reviews, feedback, and support inquiries
- Marketing Preferences: Subscription preferences for newsletters and promotional communications
2.2 Automatically Collected Information
When you use our services, we automatically collect certain information:
- Device Information: IP address, browser type and version, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, clicks, search terms, referring websites
- Cookie Data: Session IDs, preferences, authentication tokens, analytics data
- Location Information: Approximate location derived from IP address for delivery services
- Log Files: Server logs including access times, pages viewed, and technical information
2.3 Information from Third Parties
We may receive information about you from third parties:
- Social Media Platforms: If you connect your social media accounts to our services
- Payment Processors: Transaction details and payment verification information
- Delivery Partners: Delivery status and location updates for order tracking
- Marketing Partners: Information from joint marketing campaigns or referral programs
- Public Sources: Publicly available information for business verification purposes
3. How We Use Your Information
3.1 Service Provision
We use your information to provide, maintain, and improve our services:
- Processing and fulfilling food orders and deliveries
- Managing table reservations and catering bookings
- Account creation, authentication, and management
- Payment processing and transaction verification
- Customer support and service inquiries
- Quality assurance and service improvement
- Loyalty program management and rewards distribution
- Personalized food recommendations based on your preferences and order history
3.2 Communication
We communicate with you for various purposes:
- Order confirmations, updates, and delivery notifications
- Responding to customer support inquiries and feedback
- Important service announcements and policy changes
- Marketing communications (only with your explicit consent)
- Promotional offers and special deals
- Newsletter subscriptions and food-related content
3.3 Marketing and Analytics
To improve our services and provide personalized experiences:
- Analyzing website traffic and user behavior patterns
- Personalizing content and food recommendations
- Measuring the effectiveness of marketing campaigns
- Conducting market research for new menu items and services
- Creating aggregate statistics about our customer base
- A/B testing for website and app improvements
3.4 Legal Compliance and Protection
We may use your information for legal and security purposes:
- Responding to legal requests, court orders, and government inquiries
- Fraud prevention and detection
- Protecting our rights, property, and safety, and that of our customers
- Enforcing our terms of service and other agreements
- Complying with applicable laws and regulations
- Dispute resolution and claims management
4. Information Sharing and Disclosure
4.1 Service Providers
We share information with trusted third-party service providers who assist us in operating our business:
- Payment Processors: Secure handling of credit card transactions and payment verification
- Delivery Companies: Sharing delivery addresses and contact information for order fulfillment
- Cloud Storage Providers: Secure data storage and backup services with industry-standard encryption
- Email Service Providers: Managing newsletter subscriptions and transactional emails
- Analytics Services: Website traffic analysis and user behavior insights
- Customer Support Tools: Managing customer inquiries and support tickets
- Marketing Platforms: Campaign management and customer communication
4.2 Legal Requirements
We may disclose your information when required by law or to protect our rights:
- In response to court orders, subpoenas, or legal processes
- To comply with applicable laws and regulations
- To protect and defend our rights, property, or safety
- In cases of suspected fraud or illegal activities
- During emergencies to protect public safety
- To enforce our terms of service and other agreements
4.3 Business Transfers
In the event of a business transaction:
- During mergers, acquisitions, or asset sales, your information may be transferred
- We will provide notice before your information is transferred to a new owner
- The new owner will be required to comply with this privacy policy
- You will have the opportunity to opt out of the transfer if you disagree
4.4 With Your Consent
We may share your information for other purposes with your explicit consent, such as:
- Joint marketing campaigns with partner restaurants
- Participation in loyalty program partnerships
- Sharing reviews or testimonials (with your permission)
- Special promotional events or contests
5. Data Security
5.1 Technical Security Measures
We implement robust technical safeguards to protect your information:
- Encryption: All sensitive data is encrypted using SSL/TLS protocols during transmission
- Firewall Protection: Advanced firewall systems protect our servers from unauthorized access
- Access Controls: Strict access controls ensure only authorized personnel can access personal data
- Monitoring: 24/7 security monitoring and intrusion detection systems
- Data Backup: Regular secure backups to prevent data loss
- Vulnerability Management: Regular security assessments and updates
5.2 Organizational Security Measures
Our organizational practices enhance data protection:
- Employee Training: Regular security awareness training for all staff members
- Data Handling Procedures: Documented procedures for handling personal data securely
- Confidentiality Agreements: All employees and contractors sign confidentiality agreements
- Incident Response Plan: Comprehensive plan for responding to security incidents
- Regular Audits: Internal and external security audits to identify and address vulnerabilities
- Data Minimization: We collect and retain only the information necessary for our services
5.3 Your Security Responsibilities
You play an important role in protecting your information:
- Use strong, unique passwords for your account
- Do not share your login credentials with others
- Log out of your account when using public or shared computers
- Be cautious of phishing attempts and suspicious emails
- Report any unauthorized account access immediately
- Keep your contact information up to date
Security Breach Notification: In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities promptly in accordance with applicable laws, typically within 72 hours of discovery.
7. Your Rights (GDPR/CCPA Compliance)
Depending on your location, you may have the following rights regarding your personal information:
7.1 Right of Access
You have the right to request access to your personal data and receive information about how we process it.
7.2 Right to Rectification
You can request correction of inaccurate or incomplete personal data we hold about you.
7.3 Right to Erasure (Right to be Forgotten)
You can request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the original purpose.
7.4 Right to Restrict Processing
You can request limitation of how we use your data in specific situations, such as when you contest the accuracy of the data.
7.5 Right to Data Portability
You can request to receive your personal data in a structured, machine-readable format and transmit it to another service provider.
7.6 Right to Object
You can object to processing of your personal data, especially for marketing purposes or when processing is based on legitimate interests.
7.7 Right Against Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing that significantly affects you.
How to Exercise Your Rights
To exercise any of these rights, contact us using the information provided in the Contact Information section. We will respond to your request within 30 days. To protect your privacy, we may need to verify your identity before processing your request.
8. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16 years of age. If we discover that we have collected personal information from a child under 16, we will take immediate steps to delete such information from our systems.
If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us immediately using the contact information provided below. We will work with you to address the situation promptly and ensure the protection of your child's privacy.
Parents and guardians are encouraged to monitor their children's internet usage and to help enforce this Privacy Policy by instructing their children never to provide personal information through our services without permission.
9. International Data Transfers
9.1 Protection Measures
When we transfer your personal data internationally, we implement appropriate safeguards:
- Adequacy Decisions: Transfers to countries recognized by relevant authorities as providing adequate protection
- Standard Contractual Clauses (SCCs): EU-approved contract terms that provide appropriate safeguards
- Data Processing Agreements: Comprehensive agreements with international service providers
- Security Measures: Technical and organizational measures to protect data during transfer
- Regular Compliance Audits: Ongoing assessment of international partners' data protection practices
9.2 Transfer Destinations
Your data may be transferred to and processed in the following regions:
- United States: For cloud storage services and customer support operations
- European Union: For data analytics and marketing services
- Other Countries: As necessary for specific services, always with appropriate protections in place
All international transfers are conducted in accordance with applicable data protection laws and regulations.
10. Data Retention Periods
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. The following table outlines our retention periods:
| Information Type | Retention Period | Reason for Retention |
|---|---|---|
| Account Information | 6 months after account deletion | Legal obligations, dispute resolution |
| Purchase History & Orders | 7 years | Tax and accounting requirements, warranty claims |
| Marketing Consent Records | 3 months after withdrawal | Consent record keeping, compliance |
| Website Usage Logs | Up to 2 years | Security monitoring, analytics improvement |
| Customer Support Records | 3 years | Service quality improvement, dispute resolution |
| Payment Information | As required by payment processors | Fraud prevention, chargeback protection |
| Loyalty Program Data | Duration of program participation + 1 year | Rewards fulfillment, program administration |
Safe Data Disposal
When data reaches the end of its retention period, we ensure secure disposal through:
- Electronic Data: Complete deletion using secure erasure methods that make data unrecoverable
- Physical Records: Professional shredding services for any paper documents
- Backup Systems: Systematic removal from all backup and archive systems
- Documentation: Maintaining records of disposal activities for compliance purposes
11. Third-Party Links
Our website may contain links to other websites, applications, or services operated by third parties. This Privacy Policy does not apply to the privacy practices of these third-party sites or services.
We are not responsible for the privacy policies or practices of third-party websites or services. When you click on links to external sites, you will be subject to their privacy policies and terms of service.
We encourage you to carefully review the privacy policy of any third-party website or service before providing any personal information. Some third-party sites may have different standards for data collection, use, and sharing.
Examples of third-party services that may be linked from our site include:
- Social media platforms (Facebook, Instagram, Twitter)
- Payment processing services
- Review and rating platforms
- Food delivery partner platforms
- Mapping and location services
It is your responsibility to review these third-party privacy policies and make informed decisions about sharing your personal information.
12. Policy Changes
12.1 Change Notification Methods
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will notify you through:
- Website Notice: Prominent notification on our website homepage
- Email Notification: Direct email to registered users about significant changes
- Account Dashboard: In-app or account dashboard notifications
- Pop-up Notifications: Notification upon next login for major changes
12.2 Checking for Changes
To stay informed about our privacy practices:
- The most current version of this Privacy Policy is always available on our website
- Check the "Last Updated" date at the top of this policy
- Review the policy periodically for any changes
- Continued use of our services after changes constitutes acceptance
- If you disagree with changes, you may discontinue using our services
For significant changes that materially affect how we collect, use, or share your personal information, we will seek your explicit consent where required by applicable law.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Glass Nickel Pizza
Address:
828 Bantam Rd
Bantam, CT 06750
United States
Contact Details
Phone: +1 860-567-0043
Email: [email protected]
Business Hours:
Monday - Friday: 11:00 AM - 10:00 PM
Saturday - Sunday: 12:00 PM - 11:00 PM
Response Commitment: We are committed to responding to your privacy-related inquiries within 3 business days of receipt. For urgent matters, please call us directly.
13.1 Filing Complaints
If you have concerns about our privacy practices:
- Contact us first using the information above for resolution
- If you are not satisfied with our response, you may contact your local data protection authority
- For US residents: Federal Trade Commission (FTC)
- For EU residents: Your local supervisory authority
- We will cooperate fully with investigations and work toward resolution
14. Withdrawal of Consent
14.1 Marketing Consent Withdrawal
You can withdraw your consent for marketing communications at any time through:
- Unsubscribe Links: Click the unsubscribe link in any marketing email
- Account Settings: Update your communication preferences in your online account
- Contact Support: Email or call our customer support team
- Written Request: Send a written request to our address listed above
Please note that even after withdrawing marketing consent, we may still send you transactional communications related to your orders, account, or important service updates.
14.2 Account Deletion Process
If you wish to delete your account and personal information:
- Log into your account and navigate to account settings
- Select "Delete Account" or contact customer support
- Confirm your identity for security purposes
- Review what data will be deleted and what may be retained for legal compliance
- Confirm deletion request
- Receive confirmation email when deletion is complete
Important Note: Some information may be retained for legal compliance, fraud prevention, or dispute resolution as outlined in our data retention policy.
15. Conclusion
At Glass Nickel Pizza, we are committed to protecting your privacy and maintaining your trust. This Privacy Policy reflects our dedication to transparency and responsible data handling practices. We believe that clear communication about our privacy practices helps build a stronger relationship with our customers.
Your trust is fundamental to our business, and we take our responsibility to protect your personal information seriously. We continuously review and improve our privacy practices to ensure we meet the highest standards of data protection while providing you with excellent service and delicious food.
We encourage you to reach out with any questions or concerns about our privacy practices. Our team is here to help and ensure that you feel confident about how your information is handled when you choose Glass Nickel Pizza.
Thank you for choosing Glass Nickel Pizza and for taking the time to review our Privacy Policy. We look forward to serving you and protecting your privacy for years to come.
Remember: This Privacy Policy was last updated on January 15, 2026. Please check back periodically for updates and changes.