Terms of Service

Welcome to Glass Nickel Pizza ("we," "us," "our," or "Company"). These Terms of Service ("Terms") govern your use of our website located at glassnickelpizza.rest, our food services, delivery services, catering services, and any related services provided by Glass Nickel Pizza (collectively, the "Services").

By accessing or using our Services, placing an order, creating an account, or otherwise engaging with our business, you ("you," "your," or "User") agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, please do not use our Services.

Eligibility Requirements: You must be at least 18 years of age or have reached the age of majority in your jurisdiction to use our Services. If you are under 18, you may use our Services only with the involvement and consent of a parent or guardian. By using our Services, you represent and warrant that you have the legal capacity to enter into this agreement.

Account Responsibility: If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

Updates to Terms: We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website with a new effective date. Your continued use of our Services after the effective date constitutes acceptance of the modified Terms.

For purposes of these Terms, the following definitions apply:

• "Company," "we," "us," or "our" refers to Glass Nickel Pizza, a food service business operating in the United States.
• "User," "you," or "your" refers to any individual or entity that accesses or uses our Services.
• "Services" refers to all services provided by Glass Nickel Pizza, including but not limited to our website, food preparation and sale, delivery services, catering services, online ordering platform, and customer support.
• "Content" refers to all text, graphics, images, music, software, audio, video, information, and other materials available through our Services.
• "Website" refers to glassnickelpizza.rest and all associated subdomains and pages.
• "Order" refers to any request for food products or services submitted through our Services.
• "Delivery Zone" refers to the geographic areas where we provide delivery services.

Registration: While you may browse our Services without creating an account, certain features require registration. When creating an account, you must provide accurate and complete information, including a valid email address and phone number.

Account Security: You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.

Account Information: You agree to keep your account information current and accurate. This includes updating your contact information, delivery addresses, and payment methods as needed.

One Account Per Person: Each person may maintain only one active account. Creating multiple accounts may result in suspension or termination of all accounts.

Account Termination: We reserve the right to suspend or terminate your account at our discretion, without notice, for conduct that we believe violates these Terms or is harmful to our business, other users, or third parties.

Product Descriptions: We make every effort to provide accurate descriptions of our food items, including ingredients, allergen information, and nutritional data. However, we cannot guarantee complete accuracy and reserve the right to correct errors.

Food Safety and Allergen Disclaimer: We follow strict food safety and hygiene standards in compliance with local health regulations. However, our kitchen handles common allergens including wheat, dairy, eggs, nuts, soy, and seafood. We cannot guarantee that any item is completely free from allergens due to potential cross-contamination. Customers with severe allergies should exercise caution and inform us of their dietary restrictions.

Pricing and Availability: All prices are subject to change without notice. Menu items may not be available at all times due to seasonal ingredients, supply constraints, or other factors. We reserve the right to discontinue items or modify recipes.

Order Acceptance: All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

Order Modifications and Cancellations: Orders may be modified or cancelled within 5 minutes of placement. After this time, modifications may not be possible due to preparation constraints. Cancellations after preparation has begun may be subject to charges.

Minimum Orders and Delivery Zones: Minimum order requirements may apply for delivery orders. We deliver within specified delivery zones only. Delivery times are estimates and may vary based on weather, traffic, and order volume.

Temperature-Sensitive Items: We take care to maintain proper temperatures during delivery, but we cannot guarantee food temperature upon arrival. Items should be consumed promptly upon delivery.

Payment Terms: Payment is required at the time of order placement. We accept major credit cards, debit cards, and other payment methods as displayed on our website.

Delivery Terms: Delivery times are estimates only. We are not responsible for delays caused by weather, traffic, incorrect addresses, or other factors beyond our control. A delivery fee may apply.

Food Quality Guarantee: We stand behind the quality of our food. If you are not satisfied with your order, please contact us within 24 hours of receipt, and we will work to resolve the issue.

Returns and Refunds: Food items are generally not returnable due to health and safety regulations. Refund policies are detailed in our separate Refund Policy, available at refund.html.

Our Ownership: All content on our website and in our Services, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Glass Nickel Pizza or its content suppliers and is protected by United States and international copyright laws.

Trademarks: The Glass Nickel Pizza name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Glass Nickel Pizza or its affiliates. You may not use such marks without our prior written permission.

Limited License: We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes. This license does not include any right to resell or make commercial use of our Services or content.

User Content License: By submitting content to our Services (such as reviews, comments, or photos), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, publish, and distribute such content in any medium.

Copyright Infringement: We respect the intellectual property rights of others. If you believe your copyrighted work has been copied in a way that constitutes copyright infringement, please contact us at [email protected] with detailed information about the alleged infringement.

Your Responsibility: You are solely responsible for any content you submit, post, or transmit through our Services, including reviews, comments, photos, and other materials.

License Grant: By submitting content, you grant Glass Nickel Pizza a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any medium.

Prohibited Content: You may not submit content that is:

• Illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable
• Infringing on intellectual property rights
• Contains personal information of others without consent
• Is spam or commercial in nature
• Contains viruses or malicious code
• Is false or misleading

Content Removal: We reserve the right to remove any user content that violates these Terms or that we deem inappropriate, without notice.

No Endorsement: We do not endorse any user content and are not responsible for the accuracy or reliability of user-submitted content.

As-Is Service: Our Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Service Availability: We do not warrant that our Services will be uninterrupted, error-free, or completely secure. We may experience downtime for maintenance, upgrades, or technical issues.

Third-Party Content: Our Services may include content from third parties. We are not responsible for the accuracy, completeness, or reliability of third-party content.

Professional Advice Disclaimer: Information provided through our Services is for general informational purposes only and should not be considered professional advice. Consult appropriate professionals for specific advice related to your situation.

Food Safety: While we maintain high food safety standards, we cannot guarantee that our food will be free from all contaminants or allergens. Customers consume our food at their own risk.

Maximum Liability: In no event shall Glass Nickel Pizza's total liability to you for all damages, losses, and causes of action exceed the amount you paid to us in the 12 months preceding the claim.

Excluded Damages: We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, even if we have been advised of the possibility of such damages.

Essential Purpose: If the limited remedy provided fails of its essential purpose, our liability shall be limited to the greatest extent permitted by applicable law.

Jurisdictional Variations: Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

You agree to indemnify, defend, and hold harmless Glass Nickel Pizza, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any rights of another party
• Your content or conduct in connection with our Services

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

Third-Party Services: Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by Glass Nickel Pizza.

No Responsibility: We are not responsible for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be responsible for any damage or loss caused by your use of third-party services.

Third-Party Terms: Your interactions with third-party services are governed by their respective terms and conditions and privacy policies.

No Endorsement: The inclusion of links to third-party services does not constitute an endorsement of such services.

Termination by Company: We reserve the right to terminate or suspend your access to our Services immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to our business or other users.

Termination by User: You may terminate your account at any time by contacting us at [email protected] or by using the account deletion feature in your account settings.

Effect of Termination: Upon termination, your right to use our Services will cease immediately. Termination does not relieve you of any obligations incurred prior to termination.

Survival: Sections relating to intellectual property, user content licenses, disclaimers, limitation of liability, indemnification, and governing law will survive termination of these Terms.

Governing Law: These Terms and your use of our Services are governed by the laws of the State of Connecticut and the United States, without regard to conflict of law principles.

Jurisdiction: Any disputes arising from these Terms or your use of our Services shall be resolved in the state or federal courts located in Connecticut, and you consent to the personal jurisdiction of such courts.

Dispute Resolution: We encourage you to contact us first to resolve any disputes informally. You can reach us at [email protected] or +1 860-567-0043.

Limitation Period: Any claim or cause of action arising out of your use of our Services must be filed within one (1) year after such claim or cause of action arose, or it will be forever barred.

Right to Modify: We reserve the right to modify these Terms at any time in our sole discretion. Modifications may be necessary due to changes in law, our business practices, or other factors.

Notice of Changes: We will provide notice of material changes by posting the updated Terms on our website with a new effective date. For significant changes, we may also send notification via email to registered users.

Acceptance of Changes: Your continued use of our Services after the effective date of any changes constitutes acceptance of the modified Terms.

Review Responsibility: It is your responsibility to review these Terms periodically for changes. We recommend checking this page regularly.

Entire Agreement: These Terms, together with our Privacy Policy and any other legal notices published by us on our Services, constitute the entire agreement between you and Glass Nickel Pizza regarding the use of our Services.

Severability: If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.

Waiver: Our failure to enforce any provision of these Terms shall not be construed as a waiver of such provision or the right to enforce it.

Assignment: We may assign our rights and obligations under these Terms without notice. You may not assign your rights or obligations without our written consent.

Force Majeure: We shall not be liable for any failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including natural disasters, government actions, or acts of war.

Headings: The headings in these Terms are for convenience only and do not limit or affect the Terms.

If you have any questions about these Terms of Service, please contact us:

Response Times: We aim to respond to all inquiries within 2 business days. For urgent matters, please call us directly during business hours.

Business Hours: Monday - Friday: 9:00 AM - 6:00 PM EST